We are pleased that you are considering making an order via The Lost Corner’s e-commerce site.
We rely on all data that is input into the order process to be accurate and true. We cannot be responsible for incorrect data being input into the system by our customers. To process your order, we require the following information: name, full postage address, e mail address, telephone number, debit or credit card number, expiry date and Card Verification Value code (the 3 digit security code on the back of your card, and slightly different for American Express). Please see the Privacy section for further information on how we protect your data. We ask for your telephone number in case we need to contact you about your order including delivery. In rare cases, we may share the telephone number with the delivery firm in order to facilitate delivery. Inaccurately input data may lead to orders being cancelled or delayed. We reserve the right to cancel orders if inaccurate data is input.
We make best efforts to keep inventory levels updated. In certain situations, the chosen item may no longer be in stock. In such cases, we will advise of amended delivery times or arrange a refund.
VAT is added to relevant items for all orders to customers in The UK and European Union. For orders outside the European Union VAT is not added. It is not possible for The Lost Corner to be responsible for any tariffs or taxes that may be added by the country of destination, including any tariff or custom charges that may change as a result of BREXIT. Please ensure that you are aware of any additional taxes or tariffs that may be added.
The Lost Corner works with family businesses and master craftsmen. Many of our products are handmade. In some cases, this can result in a small difference to dimensions or descriptions listed on the website. It should also be noted that colours can vary slightly when viewed on our website versus the actual item, as colours can look slightly different when viewed over different technical mediums.
Within the delivery section we have specified the countries we deliver to, delivery methods and the time to deliver. The Lost Corner will make every effort to deliver to the agreed time schedule. We note that in some cases this may not be possible due to unforeseen issues, including but not limited to: incremental weather, strikes or disturbances.
Our intention is to deliver to as many countries as possible. If your country of choice is currently not set up we would encourage you to e mail The Lost Corner at firstname.lastname@example.org with your preferred item/s and delivery address. We will then respond with a price including delivery cost and time to deliver. Our delivery firms price international deliveries by using a combination of weight and size dimensions.
A large selection of our products are handmade. In certain cases we may not have the inventory to deal with large orders. In these situations, we would ask our customers to contact us directly and we can look into making a specific order with our craftspeople.
We currently accept the following payment methods: PayPal, Visa, MasterCard, Maestro, American Express.